Last Updated: 27/02/2026
VEX Eyewear respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website or purchase our products.
1. What Information We Collect
We may collect personal information including:
- Name
- Shipping and billing address
- Email address
- Phone number (if provided)
- Purchase history
- Payment details (processed securely via third-party providers — we do not store card numbers)
- IP address and browsing behaviour on our website
You may browse our website without providing personal information, however some features (such as purchasing) require it.
2. How We Collect Your Information
We collect information when you:
- Place an order
- Contact us via email or forms
- Subscribe to marketing or updates
- Interact with our website (via cookies or analytics tools)
3. Why We Collect Your Information
We collect and use your information to:
- Process and deliver orders (within Australia only)
- Provide customer support
- Communicate order updates
- Improve our website and customer experience
- Send occasional marketing communications (only if you opt in)
- Prevent fraud or misuse of our services
4. Payment Security
All payments are processed through secure third-party payment gateways.
VEX Eyewear does not store or have access to your full credit card details.
5. Cookies & Website Analytics
Our website may use cookies and analytics tools to:
- Understand how visitors use our site
- Improve functionality and performance
- Measure marketing effectiveness
You can disable cookies through your browser settings if you prefer.
6. Disclosure of Information
We only share personal information when necessary to operate our business, including with:
- Shipping carriers to deliver your order
- Payment processors to complete transactions
- Website and technology providers that help run our store
We do not sell, rent, or trade your personal information to third parties.
7. International Data Transfers
While VEX Eyewear ships only within Australia, some of our service providers may store data on secure servers located outside Australia.
We take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
8. Data Security
We take reasonable measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
However, no online transmission can be guaranteed to be 100% secure.
9. Accessing or Correcting Your Information
You may request access to, or correction of, your personal information at any time by contacting us.
10. Marketing Communications
If you opt in to receive marketing, you can unsubscribe at any time using the link provided in emails or by contacting us directly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The latest version will always be available on this website.
12. Contact Us
For privacy enquiries or requests, please contact:
VEX Eyewear
Email: hello@vexeyewear.com
Location: Australia